Welcome to our website. If you continue to browse and use this website, you agreeto comply with and be bound by the terms of the following disclaimer with our terms and conditions of use.

The information provided on this website is for general information purposes only. While we have endeavoured to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

It should be noted that data is stored by us and our service providers in accordance with applicable data protection laws, to the extent necessary for the processing purposes.SilverGenie protects data through appropriate security measures to minimize risks associated with data misuse, loss, unauthorized access and unauthorized disclosure, and alteration.Care is taken by electronic and non-electronic means, to avoid such breach to the best possible extent. SilverGenie does not countercheck the reliability of the information provided and is therefore, solely the responsibility of the information provider. In no event SilverGeniewill be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

In case of teleconsultation which is entirely based on the information furnished by the patient/ attendant during and before the call in the form of voice call, emails, text data, messages, reports of imaging studies, image files and laboratory reports, SilverGenie does not countercheck the reliability of the information provided and is therefore, solely the responsibility of the information provider and SilverGenie will not be responsible in any manner. While technical attempt has been made to ensure ideal conditions for the teleconsulting service, potential risks of the teleconsultant not being able to fully resolve your issue may occur. It is to be noted that the teleconsultation is only a guidance and is not a binding treatment recommendation. Patients are advised to consult their local doctor in order to optimally benefit from this service.This service is meant for non-emergency situations only and Individuals or patients with such need should immediately contact local emergency health services.

SilverGenie has not reviewed any or all of the web sites linked to its web site and is not responsible for the content of any off-site pages or any other web sites linked to the Web Site. Please understand that any non SilverGeniewebsite is independent from SilverGenie and SilverGenie has no control over the content on that website.The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Silver Genie Pvt Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its contents are the copyright of Silver Genie Pvt Ltd.

Terms of use

In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms of use – "Client", “You”, and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company" refers to Silver Genie Pvt Ltd. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Limitation on Warranties

The information and materials on this website are provided on an "as is" basis. Silver Genie Pvt Ltd makes no representations or warranties, express or implied, including but not limited, warranties, express or implied.As to documents published on the website, Silver Genie Pvt Ltd makes no representation or warranty that the contents of such documents or graphics are free from error or suitable for any purpose; nor that implementation of such contents will not infringe any third-party patents, copyrights, trademarks, or other rights. The Company excludes all liability for damages arising out of or in connection with your use of this website, representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature.

Limitation on Liability

In no event, the company shall be liable to any third party for any direct, indirect, special, or consequential damages for any use of website, or on any other hyperlinked website including without limitation, any lost profits, business interruption, loss of programme or other data on your information handling system or otherwise, even if the Company is expressly advised of the possibility of such damages.

Payment and Refund Policy

1. Payment and Refund

The Platform is a paid service and the payments made by You shall be according to the plans opted by You through the Platform. You explicitly agree to pay the fees for the plans that you purchase, and you authorize the Company to charge you as per the applicable payment mode opted by you. All payments shall be through the payment mechanism put in place by the Company and You shall be responsible for paying all fees and applicable taxes in a timely manner as per the mechanism associated with the Plan availed by You. Users have been given various options to choose and proceed with the payment for the Services via payment mechanisms including but not limited to Card Payment facilities, UPI, EMI Payment, Online Bank Transfer and Wallet Payment. With reference to Clause 2, the payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on the Platform and the User agrees to be bound by those terms.

Valid Credit / Debit/ Cash Card/ online bank transfers and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction. The amount of refund payable shall only be limited to the amount paid by the User for Services which were not rendered to the User by Us. In case of refund of EMI transactions, User will be charged interest as per bank’sregulations.

The cancellation and refund are not applicable on the Short-Term Plans of Less than a month. The refund request willonly be applicable for the Long-term Plans which are more than a month. The refund amount will be based on the daysleft for the validity of Plan. We attempt to process and complete refund requests within 48 hours from the time ofreceiving the refund request, however, in case there is any delay in refund beyond the period of 96 hours, then youmay notify usongeniecare@yoursilvergenie.com. The refund process may include a feedback call to you andvalidation of key information that may be required by us to process the refund request. We reserve the right to change any fees at any time at our sole discretion and any change, update, or modificationin the fee shall become effective immediately upon the same being posted/uploaded or notified on our website.

2. Third Party Services

You acknowledge that the Services provided by the Company uses and/or contains certain softwares, products andservices which are developed and owned by third parties, the use of which is governed by terms and conditions ofsuch third parties. Please read the User Agreement and Privacy Policy for these sites separately before using thesaid third party websites. By accessing the said third party websites, you agree to be bound by the respective useragreement and privacy policy of these third parties. Accordingly, you agree that the Company will not beresponsible for such Third-Party software, products and services nor for any error, malfunction or defect in theService resulted therefrom.”

3. TeleMedicine Consultation and Call Facility:

Silvergenie enables Users to connect with Practitioners through two methods: a) Book facility that allows Usersto book an appointment through the Website; b) Value added telephonic services with Concierge engagement.

3.1 Silvergenie will ensure Users are provided confirmed appointment on the Book facility. However, Silvergenie hasno liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not availablefor appointment.

3.2 The results of any search Users perform on the Website for Practitioners should not be construed as anendorsement by Silvergenie of any such particular Practitioner. If the User decides to engage with a Practitionerto seek medical services, the User shall be doing so at his/her own risk. 3.3 Silvergenie is providing Healthcare and diagnostic services through Registered medical Practitioners. However, Silvergenie is not responsible for any interactions between User and the Practitioner. User understands andagrees that Silvergenie will not be liable for:

(a) User interactions and associated issues User has with the Practitioner
(b) the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;
(c) any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
(d) inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;
(e) any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff

3.4 Cancellation and Refundwill be applicable on case-to-case basis. If the User cancels the scheduled consultationcall, it will not be refundable. If the Doctor/Consultant, for some reason, cancels the call/does not attempt the call, it will berescheduled by SilverGenie for the same consultant and if he is not available, User can schedule the call with any otheravailable Doctor/Consultant. The price difference will be paid by the User.

Privacy Policy

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors.

Cookies and Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us.The Parties agree, at all times during the term of this agreement and thereafter, to hold in strictest confidence, and not to useor to disclose to any person, firm or corporation without written authorization of the other party, any Confidential Information of the Company.

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