Please review the refund terms applicable to each service category below.
Homecare Refund Policy
Minimum Lock-in Period: 5 days (No refund within this period).
Exception: Refund may be considered in case of patient demise, purely on a goodwill basis.
Cancellation: Allowed at any time, however:
No refund if cancelled within the first 5 days.
After 5 days, refund will be processed on a pro-rata basis, subject to Site Leader approval and a valid reason documented in the customer request form.
Eldercare Refund Policy
1. Emergency Genie, Emergency Genie +, and Care Genie
No refund policy applies.
Due to lower ticket size and upfront costs related to customer acquisition and onboarding, refunds are not financially viable.
No refunds will be issued in the event of an elder’s demise.
Any exception will require strict management approval.
2. Health Genie and Holistic Genie
Refunds are available only for plans purchased for a full one-year duration.
Refunds will be calculated on a quarterly pro-rata basis.
A minimum deduction of one full quarter (3 months) applies.
Example: If enrolled in April 2026 and cancelled in May 2026, the first quarter will be charged fully and the remaining balance refunded.
Travel With Care Refund Policy
1. Non-Refundable Components
Flights
Train tickets
Visas (if issued)
Travel insurance premiums
Hotel bookings with non-refundable clauses
Peak season / special surcharge costs
2. Cancellation Charges
30+ days prior: 10% of package cost (or booking deposit, whichever is higher)
15–29 days prior: 30% of package cost
7–14 days prior: 50% of package cost
Less than 7 days / No Show: 100% (No refund)
3. Refund Process
Refund requests will be processed within 14–21 working days.
Refunds after deductions may take longer depending on vendor timelines.
Amount will be credited through the original payment mode.
